Privacy Policy

At Drop Taxi Service, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us, request a fare estimate, make a booking, or use our website, we may collect information such as:

Name
Mobile/telephone number
WhatsApp number, where applicable
Email address
Pickup location
Drop-off location
Travel date and time
Vehicle preference
Passenger or trip-related information
Information you voluntarily provide through forms, WhatsApp, phone calls, or other communication channels

We may also collect basic technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

Respond to your enquiries
Provide fare estimates
Confirm and manage taxi bookings
Arrange pickup and drop-off services
Communicate with you regarding your journey
Contact you regarding changes or updates to your booking
Provide customer support
Improve our website and services
Understand website usage and improve user experience
Prevent fraudulent, abusive, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. Phone and WhatsApp Communication

If you contact Drop Taxi Service by phone or WhatsApp, the information you provide may be used to respond to your enquiry, provide a quotation, arrange your journey, and provide customer support.

WhatsApp communication is subject to WhatsApp’s own terms and privacy practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared only where reasonably necessary to provide the requested service, including with:

Drivers or vehicle operators involved in your booking
Service providers supporting our website or business operations
Payment or technology providers, where applicable
Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Payment Information

Where online payment services are used, payments may be processed through third-party payment gateways.

Drop Taxi Service may not directly store your complete card, banking, UPI, or other sensitive payment credentials. Payment information may be handled by the relevant payment service provider according to its own privacy policy and security practices.

6. Cookies

Our website may use cookies or similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Google Analytics, Advertising & Third-Party Services

Our website may use third-party services such as analytics, advertising, maps, payment, communication, or other technology services.

These services may collect information according to their respective privacy policies.

Where applicable, advertising and analytics technologies may use cookies or similar identifiers to measure website performance and advertising effectiveness.

8. Data Security

We take reasonable steps to protect the personal information provided to us against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We may retain customer information for as long as reasonably necessary to:

Provide services
Maintain booking and business records
Handle customer support
Resolve disputes
Meet accounting, legal, tax, or regulatory requirements

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

10. Your Choices and Rights

You may contact us to:

Ask about personal information we may hold about you
Request correction of inaccurate information
Ask us to delete information where deletion is appropriate and legally permitted
Withdraw consent where processing is based on consent
Ask questions about how your information is being used

Some information may need to be retained where required by law or for legitimate business purposes.

11. Children’s Privacy

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly request or collect personal information from children for independent use of our services.

12. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised Last Updated date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Drop Taxi Service

Phone: +91 90941 43140
Email: book@droptaxiservice.info
Website: droptaxiservice.info